What materials do you use? We make our homewares with a composite material composed of a naturally formed, gypsum mineral base and a pure water based acrylic resin. The materials we use are eco-friendly and a safe alternative to fibreglass as well as a lightweight substitute to cast concrete. We then pigment and cast into our unique silicone moulds using various techniques. 

How long will it take to ship my order? Most of our homewares are made to order. Every item takes an average of 3-7 days to make. Please contact directly at info@kaycarterstudio.co.uk if you need to request shipping as soon as possible. Shipping requirements and dates for any wholesale orders will be estimated individually once the order is confirmed.

How will my order be packaged? All of our packaging is recyclable or using recycled packaging from our suppliers. We use biodegradable, eco friendly starch pellets to protect your pieces when shipping. These pellets can dissolved in water. You can also save the water they are dissolved in and use it to fertilise your houseplants or garden soil. Any additional notes added to orders are on plantable seeded paper.

Do you offer wholesale at a discounted rate? Yes, we have a wide variety of design styles and products that we an offer for wholesale. Pricing will be calculated depending on the request. Please contact Kay at info@kaycarterstudio.co.uk with any queries or requests regarding wholesale orders.

Do you ship worldwide? Yes, for wholesale orders we ship internationally. Shipping cost will be calculated alongside wholesale orders and will vary depending on destination and weight.

Can I customise colours to match my interior or brand colours? Absolutely, at Kay Carter Studio we specialise in custom colours and bespoke designs. Please order through a 'Customise Your Own' option in our shop. You can supply us with photos/logos/colour references/screen shots to colour match to. Otherwise contact us directly to discuss this as a wholesale option.

Do you make your own moulds? Most of our moulds are designed and made in house. We also offer product design and development as well as branded products for our wholesale customers. We do not sell moulds.

I am looking for a specific shape or item that I can't see on your website, can you make it? We may be able to, yes! We can discuss options and possibilities of what you require and any design concepts you may have, please contact Kay at info@kaycarterstudio.co.uk. Mould design and production is available for our wholesale customers only, we do not sell individual moulds.