FAQ

What material do you use to make your homewares? We make our homewares with Jesmonite, which is an eco-friendly, safe alternative to fibreglass and a lightweight substitute to cast concrete. It is a composite material composed of a reactive gypsum mineral base and a pure water based acrylic resin which we then pigment and cast into our unique moulds. For any further information please visit https://jesmonite.com

How long will it take to ship my order? Most of our homewares are made to order. Every item takes an average of 3-7 days to make. With Covid restrictions we are limiting our post drops to one per week, which will usually be a Friday. Please contact directly at info@kaycarterstudio.co.uk if you need to request shipping earlier. Shipping requirements and dates for any wholesale orders will be estimated individually.

How will my order be packaged? All of our packaging is recyclable or using recycled packing from our suppliers. We use biodegradable, eco friendly starch pellets to protect your pieces when shipping. These pellets can dissolved in water. You can also save the water they are dissolved in and use it to fertilise your houseplants or garden soil. Any additional notes added to orders are on plantable seeded paper.

Do you offer wholesale at a discounted rate and do you have a minimum order quantity? For wholesale we offer up to 50% off RRP on orders of 20+ units. We have a wide variety of design styles and products, so wholesale pricing will be calculated depending on the request. Please contact us at info@kaycarterstudio.co.uk with any queries or requests regarding wholesale orders.

Do you ship worldwide? Yes, for wholesale orders we ship internationally. Shipping cost will be calculated alongside wholesale orders and will vary depending on destination and weight.

Can I customise colours to match my interior or brand colours? Absolutely, at Kay Carter Studio we specialise in custom colours and bespoke designs. Please order through a 'Customise Your Own' option in our shop. You can supply us with photos/logos/colour references/screen shots to colour match to. Otherwise contact us directly to discuss this as a wholesale option.

Do you make your own moulds? Most of our moulds are designed and made in house. We also offer product design and development as well as branded products for our wholesale customers. We do not sell moulds.

I am looking for a specific shape or item that I can't see on your website, can you make it? We may be able to, yes! We can discuss options and limitations of what you require and any design concepts you may have, please contact Kay at info@kaycarterstudio.co.uk. Mould design and production is available for our wholesale customers only, we do not sell individual moulds.